State Farm® Insurance Agent Pam Johnson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Francis Rios
October 5, 2026
1
out of
5
rating by Francis Rios
"STAY AWAY FROM PAM JOHNSON STATE FARM.
I have been a State Farm customer for more than 20 years. I currently have approximately a dozen personal and commercial insurance policies with State Farm agents across three states. I have extensive experience dealing with State Farm agencies, which is exactly why my experience with Pam Johnson State Farm stands out so dramatically.
I discovered that my auto insurance policy had lapsed and that I was no longer insured. I had not realized that I was without coverage.
Anyone who understands insurance understands the seriousness of discovering that you do not have the coverage you believed you had. This was not a minor inconvenience or a routine customer service matter.
What happened afterward destroyed whatever trust I had left in this agency.
When someone from Pam Johnson State Farm called me, she opened the conversation by saying she had a note that I had “questions about my policy.”
Questions?
I had discovered a lapse in my auto insurance coverage that I had not realized existed. Reducing something that serious to a customer having “questions about a policy” told me a great deal about how seriously my situation was being treated.
When I expressed my dissatisfaction and told the agency that I was done with them, the response I received was:
“Okay, bye.”
I'll let prospective customers decide for themselves what that response says about the level of concern and professionalism they can expect when something serious goes wrong.
And this was not simply one unfortunate interaction with a staff member.
I have personally dealt with Pam Johnson herself.
My direct interactions with Pam when raising serious concerns only reinforced my decision to leave. Rather than characterize her behavior with emotional labels, I will simply say this: after speaking directly with the person whose name is on the agency, I no longer believed my experience was merely the result of an employee providing poor customer service.
I originally wondered whether Pam Johnson State Farm had simply grown too large to maintain good service.
My personal experience with Pam Johnson changed that opinion.
I also have an unusually strong basis for comparison. I have other State Farm agents handling my policies in other states. The difference in communication, professionalism, and the way serious concerns are handled has been remarkable.
So let me be very clear. This review is specifically about my experience with Pam Johnson State Farm.
Insurance is easy when everything is going right. You learn the value of your insurance agent when something goes seriously wrong.
That is when communication matters.
That is when professionalism matters.
That is when trust matters.
Pam Johnson State Farm lost mine.
After more than 20 years with State Farm, approximately a dozen personal and commercial policies, and experience with State Farm agents across three states, I would not trust Pam Johnson State Farm with my insurance again.
I am leaving this review so prospective customers can consider my experience when choosing an insurance agent and, hopefully, so this agency takes a serious look at how customers are treated when something goes wrong.
Things are good until they aren't.
Choose your insurance agent accordingly"
We responded:
"Francis, I was very surprised to read your review, and I am sorry that this interaction left you feeling this way.
I do want to clarify an important part of what occurred. Your initial call regarding this matter was handled after hours by a State Farm service representative, not by a member of my agency team. Our office subsequently received a message asking us to contact you because you had questions regarding your policy. When my team member called you back and referred to your “questions,” she was working from the information that had been provided to our office. At that point, she was not yet familiar with the circumstances you had discussed during your after-hours call. Her wording was not intended to minimize the seriousness of your concern.
You also referenced your personal interactions with me. For clarity, my last conversation with you was approximately a year ago; I did not personally speak with you regarding this recent situation.
Because insurance policies, billing and coverage histories involve private customer information, I will not discuss the specifics of your account publicly. I would be happy, however, to speak with you directly and review the circumstances and your concerns.
I have served State Farm customers for many years, and providing knowledgeable, caring service is extremely important to me and my team. I am disappointed that this experience left you feeling otherwise.
— Pam Johnson, Agent
"
Justin Coonrod
October 1, 2026
5
out of
5
rating by Justin Coonrod
"Pam for life! Pam’s awesome to work with and amazing at educating on insurance policies and breaking down what most agencies don’t care to even share. Highly recommend using Pam for all your insurance needs."
kim consolo
September 28, 2026
5
out of
5
rating by kim consolo
"Great experience!"
We responded:
"Hello Kim. WELCOME to State Farm and the Pam Johnson Insurance Agency. We are thrilled to serve you. Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
John Quintero
September 28, 2026
5
out of
5
rating by John Quintero
"Pam and her team have always done an excellent job in helping and advising my family in having appropriate coverages in case of accident or emergency. LaShea is such a wonderful team member and I would recommend anyone to pair with this office for guidance and policies. They’re a blessing."
We responded:
"Hello John. Thank you so much for coming into the agency this morning to meet with LaShea. I am sorry I missed you. We appreciate you and your family so much and the trust you put into us. It is our pleasure to serve you and thank you for taking the time to provide this 5 star google review. Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
MADISON NURMI
September 28, 2026
5
out of
5
rating by MADISON NURMI
"We love Pam Johnson office, we have been using them for years. They are always so helpful and professional."
We responded:
"Hello Madison. Thank you for the 5-star review and for coming into the agency this morning. I am so sorry I missed the chance to say HI. We appreciate your loyalty to State Farm and the Pam Johnson Insurance Agency. Here's to many more years and blessings! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Carolyn Weis
September 22, 2026
5
out of
5
rating by Carolyn Weis
"Delores was extremely nice, explained everything and answered all my questions."
We responded:
"Hello Carolyn. Thank you for the 5 star review and the wonderful feedback for Dolores. We are so grateful we can help you! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose
"
Mary Ferrero
September 21, 2026
5
out of
5
rating by Mary Ferrero
"Excellent services! Very knowledgeable and professional yet personable enough to feel like family. They always make things so easy!"
We responded:
"Hello Mary! Thank you so much for your 5-star review and, more importantly, for your many years of loyalty to our agency. We truly appreciate the trust you have placed in us over the years. It is always a pleasure to help you, and we look forward to continuing to be here for you for many years to come! pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Lara H
September 19, 2026
5
out of
5
rating by Lara H
"Pam and Lashea were very thorough and took their time with us. They add value to the insurance and financial services process. They were kind, welcoming and helped us plan for our financial future. Thank you Pam and Lashea!"
We responded:
"Hello Lara. It was such a pleasure to spend a few hours with you and Jim to review your insurance and talk about the future. We are thrilled that you found your way to our agency and look forward to many more conversations! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
More Exodus
September 16, 2026
5
out of
5
rating by More Exodus
"Today I had a great experience with the agent Miss Dolores. She was amazing agent. I really appreciate her, taking her time out to explain to me about my renters coverage. I really do appreciate her. Thank you, Mr. Dolores."
We responded:
"Hello and thank you for giving Dolores a wonderful review. She is very knowledgeable and attentive, and I am so happy that you found us. WELCOME! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Tianamalala Mosher
September 14, 2026
5
out of
5
rating by Tianamalala Mosher
"Lashea was very good and professional. She got me a very good deal with my 3 vehicles. State Farm and her deserve an easy 5 star."
We responded:
"Hello Tianamalala. WELCOME and thank you for the 5-star review and the mention of LaShea's services. We are so happy she was able to get you a good deal on your 3 vehicles. We would love to meet you and are so happy you joined our agency! pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Bryan Parks
September 2, 2026
5
out of
5
rating by Bryan Parks
"Delores is amazing! So thankful to have easily found my agent, being new to Arizona!"
We responded:
"Hello Bryan and WELCOME to Arizona and the Pam Johnson Insurance Agency. We are so pleased you found us and that Dolores was AMAZING. We thank you for the review and Dolores is AMAZING - we agree! Please let us know how we can help you and thank you! pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Michelle Cyr
September 2, 2026
5
out of
5
rating by Michelle Cyr
"Lashea was very helpful in setting up my new policy. Sweet, thoughtful and thorough!"
We responded:
"Hello Michelle. Thank you for the 5-star review and recognizing LaShea. She is awesome and will celebrate 25 years with the agency in December. WELCOME! We are so happy you are with us. Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Alecia
September 2, 2026
5
out of
5
rating by Alecia
"Finally, a real person talking real numbers.
Thank you, Dolores!
This has been a stressful situation for me and having a live person willing to go through different policies, amounts and explaining what everything means was so helpful. Huge thank you!"
We responded:
"Hello Alecia and WELCOME! I agree - talking with a human is so much better than a bot when it comes to insurance and understanding the intricacies of it. Thank you for appreciating our services and Dolores who is a valuable member our agency. We are so happy to have you as part of our family! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Indio Ochoa
August 31, 2026
5
out of
5
rating by Indio Ochoa
"Dolores is an amazing agent. Very happy we have State Farm and Dolores guiding us thru the whole process getting our auto insurance. THANK YOU DOLORES!!!!"
We responded:
"Hello Indio. Thank you for the 5-star review and the kind words for Dolores. Dolores is part of an awesome team we have at the Pam Johnson Insurance Agency. WELCOME! We are happy to have you with us. Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Donna Raynor
August 24, 2026
5
out of
5
rating by Donna Raynor
"I called today to remove a vehicle and add a new one. Dolores was super helpful and efficient. She made all the changes and sent my new insurance card quickly. Appreciate her assistance!"
We responded:
"Hello Donna. Thank you for the google review and the wonderful feedback for Dolores. We appreciate YOU as well. Thank you for being a long time and valued insured. Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Traci Richards
August 24, 2026
5
out of
5
rating by Traci Richards
"Purchased a new car yesterday. Called the office to receive a call. First thing this morning got a call back from Dolores. She was extremely professional and proficient. Gave me a great rate and all before 9:00 am this morning. Very happy with the quality service. Thank you!"
We responded:
"Hello Traci. Congratulations on your new car and thank you for recognizing Dolores. We are so glad you are part of our agency family, and it is our pleasure serving you! Thank you. Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose
"
Mz Sand (Mz. Sand)
August 21, 2026
5
out of
5
rating by Mz Sand (Mz. Sand)
"I'm happy to say that I've found what I've been looking for with State Farm Insurance. Recently I was shopping around for new insurance quotes. It's like a dating app you never know what you're going to get. I put my info out there and started getting text messages and emails right away. LaShea was the first and only one that called me. She was professional easy to talk to she listened to what my needs were. She explained to me what was available to fit my needs. Unfortunately we got disconnected on the call luckily I'd just asked her where she was located. I was able to find the phone number to reach her. I left her a message while leaving her the message she was already calling me back. I was so glad because I didn't want to talk to anyone else but her. I CANCELLED my old insurance immediately after speaking to her. LaShea if I didn't say it then let me say it now I'm glad that you showed up to work that day because you were a Blessing to me I'm grateful that you called.
Thank you!
Ms.S Austin"
We responded:
"Thank you so much for taking the time to share this wonderful review! Your kind words about LaShea mean more to me than you know. She has been an important part of our agency family for almost 25 years, and the care, patience, and personal attention you experienced are exactly what make her so special.
I especially loved hearing that when your call was disconnected, you both were already trying to reconnect with each other! That says a lot. We never want someone to feel like just another quote or policy—we want to listen, understand what matters to you, and help you make the choices that are right for you.
I am so glad LaShea showed up to work that day, too! 😊 We are grateful you found us, and we look forward to taking care of you for many years to come. Welcome to our agency and the State Farm family! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Chase Sanders
August 10, 2026
5
out of
5
rating by Chase Sanders
"Pam’s agency is the best! I have worked with her and LaShea for years. They have always done what is best for me & my future. I highly reccomend using her agency. Thank you both for all you do!"
We responded:
"Hello Chase. It is our pleasure to serve you, and we are so glad you are back with us although you were never far from our minds! Ok - get your swing under control and let's chase the white golf ball! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Fulton Jew
August 7, 2026
5
out of
5
rating by Fulton Jew
"Found this office by searching for the closest one to my new AZ residence. Was not disappointed. Lashea answered all my questions and got me a quote on no time flat."
We responded:
"Hello and thank you for trusting us with quoting your homeowner policy and complementing our seasoned team member LaShea. We hope that we will be an asset to you for a long time! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Jeanette Roca
August 5, 2026
5
out of
5
rating by Jeanette Roca
"I highly recommend Pam!
I worked with Pam and State Farm for about 10 years for my rental property, before my policy was non-renewed due to my claims history. Although that was disappointing, Pam continued to go above and beyond to help me find replacement coverage instead of simply ending our relationship there.
She referred me to another insurance agency, and when that experience didn't meet expectations, she immediately connected me with an alternate broker, who was outstanding. He was knowledgeable, responsive, patient, and made what had become a very stressful insurance search easy. Thanks to Pam's recommendation, I was able to secure new homeowners coverage.
What impressed me most was that Pam genuinely cared about helping me, even though I was no longer her customer. She welcomed my honest feedback, followed up personally, and made sure I ultimately had a positive outcome.
It's rare to find someone who is as caring, professional, and committed to helping people as Pam. If you're looking for someone you can trust, I highly recommend reaching out to her.
Thank you again, Pam, for all of your help!"
We responded:
"Hello Jeanette. It is my pleasure to help you and although I am sad you are no longer with us, please remember I am here to help at any time. Thank you and hopefully we will be back together in the near future! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Kari Sanchez
August 4, 2026
5
out of
5
rating by Kari Sanchez
"Delores was so awesome!! She helped me get my new auto insurance policy and gave me steps on how to handle my old one. Was able to get everything done in less than 30 minutes!!"
We responded:
"Hello Kari and WELCOME! We are so happy to have you join our agency family and State Farm. We are more than auto insurance and would love to help you with making life go right! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Debra Webster
August 1, 2026
5
out of
5
rating by Debra Webster
"Great experience"
We responded:
"Welcome Debra! We are so pleased to help you and welcome you to the Pam Johnson Insurance agency and State Farm. Thank you for your trust and please know we are here for you! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose "
Melinda Clark
July 31, 2026
5
out of
5
rating by Melinda Clark
"I’ve been a State Farm customer for 44 years and have had the pleasure of having Pam as my agent for the past 10 years since moving to Arizona. My experience with Pam has been consistently excellent. From day one, she’s provided outstanding customer service—she’s responsive, caring, and truly invested in helping protect my family’s financial future.
Pam also brings strong business knowledge and expertise that gives me confidence. She takes the time to explain coverage options clearly, offers thoughtful guidance, and helps ensure we’re properly protected as our needs change. Her professionalism, attention to detail, and genuine concern for her clients stand out every time we interact.
Most of all, Pam feels less like an “agent” and more like a good neighbor. I’m grateful to have her support and would highly recommend Pam to anyone looking for a dependable State Farm agent who truly looks out for families."
We responded:
"Melinda — thank you so much for taking the time to leave such a wonderful review. I truly appreciate your trust and the long partnership we’ve had over the years.
It means a lot to hear that you’ve felt cared for and supported—especially as we’ve talked through your retirement plans and made sure you’re properly protected as your needs change. I’m also glad you feel confident in the guidance and explanations we’ve gone over together.
I’m grateful to have you as a State Farm customer and I’d be honored to keep helping you protect what matters most. Thanks again for your kind words! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Skylar Gile
July 30, 2026
5
out of
5
rating by Skylar Gile
"Allison seckman is super helpful with my insurance problems! She is amazing!!!"
We responded:
"Hello Skylar. Thank you for the 5 star review and the awesome shoutout for Alli. She loves insurance details and making sure everyone has the proper coverage for their circumstances! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose"
Christian Sanders
July 29, 2026
5
out of
5
rating by Christian Sanders
"LaShea was very helpful and got me taken care of quickly!"
We responded:
"Welcome to Arizona Christian! We are thrilled you are here and have trusted us with your insurance needs. Thank you! Pam #pamjohnson #GilbertAZ #StateFarmGilbert #StateFarmAZ #ProtectwithPam #policytopurpose
"