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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Melinda

Melinda

January 5, 2025

5  out of  5
rating by Melinda
"Pam Johnson has been our agent for over 10 years and she always looks out for our family. Pam is our family agent which includes my husband and myself along with my daughter and my son who are homeowners. Along with insurance, Pam has helped create a financial plan that helped us retire this year. I am working with Special Ed children because I was able to retire! This is possible because of Pam’s vast knowledge, experience and training in financial planning. Plus, she has a love of helping people in the area of retirement planning. I would highly recommend Pam for your insurance, banking, mortgage and financial planning needs. In addition, we had a leak from our condo that affected our neighbor and Pam had her crew came out to our home that same day. It helped ease our minds along with our neighbor. As they say, like a good neighbor, State Farm is there! We can vouch for that! Pam goes above and beyond to help her clients and it means everything as a customer! Thank you Pam and your team! Melinda"
We responded:
"Hello Melinda. Thank you for the five-star review. It means a lot to me and so does your family! It has been my pleasure working with you and Paul and your adult children. I am proud to call you friends. I am so glad you are doing what you love - helping your daughter in her classroom and making a difference with Special Ed children. What a blessing! Continue to enjoy your retirement that you so well deserve! Thank you. Pam #GilbertGrateful #Thankyou #HappyRetirement"
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Robert Miller

December 31, 2024

5  out of  5
rating by Robert Miller
"I recently met with Pam to have her notarize our trust documents. Pam was very thorough and attentive during the process making my wife and I aware of additional considerations. We scheduled a follow up to review our life insurance needs and rollover a forgotten retirement account. You’ll get professional and caring advice from this office, highly recommend!"
We responded:
"Thank you, Robert, for taking the time to provide a review for my agency. I enjoyed our meeting and am so proud of y'all taking care of your financial house. Thank you for allowing me to be a part of your planning. Happy New Year!! Pam #PJIAGrateful #PJIAThankYOU"
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Michael Schmidt

December 23, 2024

5  out of  5
rating by Michael Schmidt
"I’ve been with State Farm Insurance since I was 17. I’m now 79. I’ve had a number of great State Farm agents over that period of time. PAM is one of the best. Very professional. Very helpful. Empathetic. And just a nice person to do business with. I recommend PAM JOHNSON‘s State Farm insurance agency to you and yours. Mike Schmidt Apache Junction, AZ."
We responded:
"Happy New Year Michael. Thank you for taking the time to provide a 5 star review for our agency. We appreciate your business and are so pleased to serve you. Pam #PJIAGrateful #PJIAThankYOU"
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Graft Deaton

December 20, 2024

5  out of  5
rating by Graft Deaton
"Great customer service and worked quickly"
We responded:
"Hello and WELCOME! Thank you for the 5 star review and more importantly welcome to our agency and State Farm. It is a pleasure to serve you. Please let us know if you have any questions and know we are here when you need us. Thank you! Pam #GilbertAgentPJIA"
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L L

December 20, 2024

5  out of  5
rating by L L
"After a poor experience with Geico, I decided to call State Farm Pam Johnson's office based on excellent internet reviews. I worked Natasha to transfer my coverage, and she was so very helpful with getting me the quotes and making the whole process seamless. The team including Lyz are always there to assist and help in any way. They even called me on my bday to wish me a wonderful day. You won't regret going with Pam's insurance agency. I highly recommend."
We responded:
"Hello L L. Thank you and WELCOME! It is our pleasure to serve you at the Pam Johnson Insurance Agency. We want to make sure your interactions with us are easy and successful. Please reach out any time. Thank you! Pam #GilbertGrateful #GilbertAgentPJIA"
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Philip Root

December 19, 2024

5  out of  5
rating by Philip Root
"Very knowledgeable and practical agent."
We responded:
"Hello Philip. It was nice to see you yesterday and to review your insurance. Thank you for your 5 star review. I appreciate you. Pam #GilbertGrateful #GilbertThankYou"
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Tom S

December 12, 2024

5  out of  5
rating by Tom S
"I moved from Chicago to Arizona in 1988. I've been with State Farm the entire time, when I lived in Ahwatukee and Gilbert. In 2021, I moved to Glendale and I kept my insurance with State Farm since then. I've always had 5star service with Pam and her staff for the past 36 years and look forward many more years."
We responded:
"Thank you so much for recognizing my agency and team members regarding your insurance service. We so appreciate your business and you taking the time to give us a review. Let's have many more years together! Pam #PJIAgrateful #PJIAThankyou"
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Scott Fredrickson

December 11, 2024

5  out of  5
rating by Scott Fredrickson
"I have been with State Farm since March of 1986. At first only for auto coverage, then for renters, a second vehicle, then for Home and Life coverage. I have been with Pam for 20+ years. In my experience, Pam has become so much more than just an agent. She's a friend, mentor and guide through life as my insurance needs have changed. From getting home owners coverage...and then a second vehicle for my wife. Then coverage for our babies, then additional life coverage for me...then our boys started driving... the list goes on. At every turn, Pam has been there. Pam is human, and as such, she can make mistakes, or make decisions that I don't necessarily agree with or appreciate, but that's because I'm human too. Pam did NOT approve a roof repair I wanted to claim that cost me a very large sum to cover myself...but she took the time to explain why, and that was worth every penny I've ever paid for the coverage I have. There was another time that Pam "totaled" my most favorite vehicle I have ever owned when I got in to a tiny little fender bender, which I thought was silly...until she explained why. I've not received a call back from Lashae right away before when I think I should have...and I've walked in and asked her a question and felt like she wasn't all warm and fuzzy...that's because she's working... very hard... for her customers, and she may not be focusing on me. But I assure you, NOBODY works harder then Lashae when you need assistance. If you take just a few minutes...and sit and chat with Pam...or Lashae, you will find out EXACTLY why I have been a client at their office...and will be as long as I'm on this Rock we call home. They are the best folks in the business. I'm proud to call them friends. They are far more than insurance agents to me...and they will be the same for you, if you're not some delusional dim-wit that thinks the world revolves around you and everything must stop and all must service you when you step in the door. If that's you, this is NOT the office for you. You don't deserve them, go somewhere else. Thank you Pam and Lashae...Love you! The Entire Fredrickson Family!"
We responded:
"Hello Scottie. We have been thru a lot together in the last 20+ years. It has been a blessing watching you and Heather build a wonderful life for yourselves and your sweet boys. I am so privileged to have witnessed this and able to assist thru the years. We have more to do my friend! Blessings and thank you for being a long time insured and more importantly a great friend to me, LaShea and the agency! Pam #PJIAGrateful PJIAThankYOU"
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Jeffrey Bailey

December 6, 2024

5  out of  5
rating by Jeffrey Bailey
"We have been with State Farm for almost 50 years and have received nothing but professional, courteous service. Pam Johnson stands out as the most helpful and respectful agent we have ever worked with - always surpassing our expectations with her personal and caring touch. Pam has our complete trust when it comes to satisfying our insurance needs. Thank you, Pam."
We responded:
"Hello Jeff. It is my pleasure to be your insurance agent and friend! I am so grateful for you and Denise and it is always enjoyable when we can spend time together. I am excited about your upcoming chapter and appreciate you allowing me to be a part of it! Blessings to you both. Pam #PJIAGrateful #PJIAThankful #PJIA20+YEARSTOGETHER"
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Gesche Nankivell

November 26, 2024

5  out of  5
rating by Gesche Nankivell
"We have been clients of Pam Johnson for 9 years. We are delighted with her dedication to her clients best interests."
We responded:
"Hello Gesche. It was so good seeing you this week to review your insurance portfolio. It is our pleasure to serve you and I hope your hand heals quickly. Thank you. Pam #PJIAGrateful #PJIAThankyou"
Profile photo of Gladys Snow-Stevenson

Gladys Snow-Stevenson

November 22, 2024

5  out of  5
rating by Gladys Snow-Stevenson
"I have been a client of this Agent for 20+ years and have always been treated with Professionalism and caring for my concerns. I am very happy to be her client."
We responded:
"Hello Mikki. It is always good to see you to review your insurance. It has been my pleasure serving you all these years. Thank you! #PJIAGrateful #PJIAThankYou"
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Dan

November 15, 2024

5  out of  5
rating by Dan
"Awesome people and excellent attention to detail."
We responded:
"Hello Dan. Thank you for your review. It is our pleasure to serve you!!! Pam #PJIAGrateful #PJIAThankyou"
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Dave Meyer

November 7, 2024

1  out of  5
rating by Dave Meyer
"Leaving a review is the only way the office responds. I can leave messages and no one calls. I get a text response to say they got my call and no one calls. They need more or better staff. I removed the last negative review after Pam called to apologize for her staff. I don't understand how others get through and serviced."
We responded:
"Hi Dave. Thank you for your review. I am glad we were able to discuss your general question about your 20-year-old roof. I apologize we did not call you back right away. At this time, I am short-staffed and working diligently to hire team members. Once they are hired, they must pass all the licensing tests and be properly trained. It does take time to have experienced and competent team members. I thank you for your feedback and if I can serve you in the future, it would be my pleasure. Best. Pam #PJIAGrateful #PJIAThankYou"
Profile photo of Hema Gopi

Hema Gopi

November 7, 2024

5  out of  5
rating by Hema Gopi
"I had policies all over the place, Pam's office helped me get deep insights into my auto, home and life options, helped to up my financial game by saving a ton of money for me..Ms.LaShae was awesome, she went above and beyond in explaining all the nuances. Thank you State Farm 😀"
We responded:
"Hello Hema. Thank you for recognizing LaShea and the great work she does with our policyholders every day. We sincerely appreciate your business and feedback. Thank you!! pam #PJIAGrateful #PJIAThankYOU"
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Ryan Knaggs

November 7, 2024

5  out of  5
rating by Ryan Knaggs
"I love the personal attention and detail that I get from Pam Johnson and her staff. They make it very easy to provide You with the best personal experience for covering your vehicles and your house with the right coverage. They do this by asking you questions so they can tailor your insurance is upon your needs. I love this kind of service. You’re not treated like a number like other insurance companies. Do you treated as a human being."
We responded:
"Hi Ryan. Thank you for your 5 star review and WELCOME! It is our pleasure to serve you. We look forward to a long relationship! Pam #PJIAGrateful"
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Mike Hines

November 6, 2024

5  out of  5
rating by Mike Hines
"Pam and her staff have provided us the best service ever provided by an agent. Absolutely the best. I highly, highly recommend."
We responded:
"Hello Mike. We so appreciate your 5-star review and love serving you and your family and hope to do it for many years to come. With gratitude and thanks. Pam #PJIAGrateful"
Profile photo of Greg Richard

Greg Richard

October 29, 2024

5  out of  5
rating by Greg Richard
"We have been insured with Pam Johnson’s office for almost 20 years. We have had the best experience working with Pam and her staff. We get the greatest service anyone could ask for. They are very professional. Hope we have 20 more years with them. Thanks for all you do. Greg"
We responded:
"Hello Greg! It has been such a pleasure to insure you and your family all these years. It has been a blessing to be in your life and to watch your career and eventual retirement and to see the kids grow up. Thank you for the opportunity and I look forward to many more years of friendship and service! Pam "
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A Gl

October 27, 2024

5  out of  5
rating by A Gl
"Lyz was extremely knowledgeable and very nice will definitely recommend people too her for insurance!!!"
We responded:
"Hello! Thank you for taking the time to provide a 5-star review for Lyz and our agency. We strive to provide top notch service and knowledge! Best. Pam #PJIAThankYou"
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Rowena Heraty

October 24, 2024

5  out of  5
rating by Rowena Heraty
"Always a great experience at Pam Johnson’s State Farm office. Pam and her staff are knowledgeable, friendly and always get the job done."
We responded:
"Hello Row. We thank you so much for putting your trust in us and allowing us to serve you. I appreciate our long-time friendship, and you know we are here for you! Pam #PJIAGrateful"
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Christian A.

October 23, 2024

5  out of  5
rating by Christian A.
"Great service and very personable."
We responded:
"Hello Christian. Thank you for your 5 star review. We appreciate you taking the time to write a review for our agency. We are here to serve you! Pam #PJIAThankyou"
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Mary Cooke

October 17, 2024

5  out of  5
rating by Mary Cooke
"We have been auto and homeowner policy holders for 9 years with Pam and her amazing staff. Pam is extremely knowledgeable so when we retired and started looking at our options for Medicare supplements, we were totally confused and reached out to Pam for guidance. Pam spent hours going over ALL our options, explaining them in detail, making sure we understood the differences. No pressure just excellent information. Ultimately we chose a State Farm supplement and very glad we did. Pam and her staff go above and beyond....patient, caring and always there when you need them. Response time is awesome ."
We responded:
"Hello Mary. It has been my pleasure to serve you and Joe. I appreciate you both and love meeting with you. I am so proud of the State Farm Medicare Supplement and the State Farm Health claims department. I am here for you as you know! See you in December!! Blessings. Pam #PJIAQueenMedicare #PJIAThankYou "
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Robin Kline

October 17, 2024

5  out of  5
rating by Robin Kline
"Everyone in the office is friendly and efficient!"
We responded:
"Hello Robin. Thank you for taking the time to write a review of our agency. We sincerely appreciate your business! Pam. #PJIAGrateful #PJIAThankYou"
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Christian Plumb

October 5, 2024

5  out of  5
rating by Christian Plumb
"Great service, friendly, and a place you can make jokes and laugh with the people that work there. I just recently moved to Arizona from Vegas and Lashea got me the best deal that saved me money and I felt she genuinely wanted what was best for me. I Also had conversations with Lyz and Pam(the owner). Had great introductions with both of them, Pam even came into Lashea’s office to personally introduce herself to me. In my personal experience this has been the best insurance agency i’ve came across and would recommend checking out."
We responded:
"Amy, thank you for your wonderful review! We're glad you felt welcomed and appreciated by our team. It's fantastic to know that Lashea was able to find you a great deal and that you enjoyed your interactions with our office. We strive to create a friendly and supportive environment for all our customers. If you need anything in the future, don't hesitate to reach out. - Pam Johnson - State Farm Insurance Agent, Gilbert, AZ"
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Beverly Parmley

September 30, 2024

5  out of  5
rating by Beverly Parmley
"Pam Johnson and her team have provided our insurance for Homeowners, Auto, Life and supplemental insurance for more than 20 years. The team is exceptional and my husband and I have been very fortunate to have them for all our insurance needs. Thank you all! You are amazing"
We responded:
"Bev - Thank you! It has been our pleasure to serve you and Tim all these years. We so appreciate your friendship and business. pam"
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Debra Hopkins

September 27, 2024

5  out of  5
rating by Debra Hopkins
"Thank you for your continual service and knowing that you really care. Your terrific! 💯"
We responded:
"Thank you, Deb, for your kind words and for being a loyal policyholder for the past 6 years! We greatly appreciate your trust and support. If there's anything else we can assist you with, please don't hesitate to let us know. Pam #GilbertGrateful #PJIAThankYOU"